Corporate Case Services Officer (Income Recovery)

Job information Corporate Case Services Officer (Income Recovery) from the Company Canterbury City Council, this latest Corporate Case Services Officer (Income Recovery) job vacancy is located in the city Canterbury. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Description :

The Corporate Case Services team are looking for a new Corporate Case Services Officer (Income Recovery) to join them at Canterbury City Council.

We are looking for a Corporate Case Services Officer (Income Recovery) to join our income recovery team focussing on tenancy debt, following procedures and policy to ensure appropriate action is taken.

If you have good computer skills and an understanding of Housing, Debt and Tenancy law and you are confident at negotiating with people by telephone and updating computer systems to reflect your activity, then this is the role for you.

What's in it for you?

• Salary of £27,882 per annum (pro rata)
• Flexible, hybrid working - we understand the importance of a good work-life balance.
• Local government pension scheme
• Employee perks, including multiple retailer and lifestyle discounts to help you get the most out of your money and enjoy your free time.
• An easier commute: free use of Canterbury's Park and Ride, flexi bus tickets, reduced train season tickets and a cycle to work scheme.
• Stay healthy: Access to free counselling, advice and webinars through our employee assistance programme.
• As you will be part of Corporate Case Services this will lead to other opportunities for you to support with and understand other roles in the Council which will develop your future career.

About this Corporate Case Services Officer (Income Recovery) job opportunity in Canterbury:

You will be part of a team of customer focused officers who provide efficient and effective support services across the Council for both internal and external customers.

Here's what you'll get up to:

• You will be contacting Council tenants to maximise the income recovery for the Council.
• You will have an allocated patch of properties to manage the rents for.
• More details are in the Job Family Addendum under the Income Recovery section to understand the day-to-day activities that you will be undertaking.
• The Job Family for case/Corporate Case Officers at level 2 details the expectations of team members who join our team.
• There is a role profile attached also as this post is subject to a DBS check due to the nature of information that is accessed.

Our Corporate Case Services' working pattern:

• Part time position (30 hours a week) Monday to Friday excluding Bank Holidays
• We offer generous annual leave entitlement of 23 days annual leave, plus Bank Holidays (pro rata) and 3 given days over the Christmas holiday period when our main offices are closed.
• Hybrid role working from home and in the office.

About you, the ideal Corporate Case Services Officer (Income Recovery) for the job:

Your knowledge:

• Tenancy management issues and debt recovery processes.

Your experience:

• debt recovery processes, including managing difficult customer conversations.
• preparation of documentation and attending court to present / support debt recovery cases.

Your skills:

• Attention to detail
• Organisational skills
• Communication skills

Your qualifications:

• Good stand of English and Maths at GCSE grade 4 or above

So, if this job opportunity in Canterbury, Kent looks right for you please apply today! Simply click the “Apply Online” button and create your account to begin your application form.

For an informal chat to find out more about the role or what it's like to work for Canterbury City Councils Corporate Case team, please contact Kirstie Willerton, Corporate Case Services Manager on or email

Due to the nature of the role, this position requires a basic DBS check.