Regional Guest Services Manager

Job information Regional Guest Services Manager from the Company On Verve, this latest Regional Guest Services Manager job vacancy is located in the city London. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Hospitality field have been opened and published up to the specified time.

Job Description :

Corporate Regional Guest Services Manager – South Region

Location: London-based with regular travel across the SouthSalary: Up to £45,000 per yearContract Type: Full-time, Permanent

About the Role

We’re looking for an exceptional Corporate Regional Guest Services Manager to lead and deliver a world-class guest experience for our prestigious client—an industry-leading global firm in the accounting and professional services sector.

You’ll oversee guest services across multiple client sites in the South region, including locations in London, Bristol, and Surrey, ensuring each site reflects our client’s commitment to professionalism, hospitality, and excellence.

As the line manager to a team of 10 DayMaker receptionists, you’ll combine operational leadership with a personal touch, ensuring each guest interaction is seamless, brand-aligned, and memorable.

Key Responsibilities

• Regional Service Leadership: Oversee guest services operations across multiple high-profile client sites, ensuring consistent excellence and smooth day-to-day delivery.
• Team Management: Inspire, lead, and develop a team of DayMakers to provide warm, professional, and on-brand guest experiences.
• Client Relationship Management: Build and maintain a strong, collaborative partnership with our corporate client, acting as their trusted point of contact for all guest services matters.
• Guest Journey Oversight: Implement and continuously refine the guest journey in line with the client’s expectations—professional, slick, and personal at every touchpoint.
• Workforce & Resource Planning: Ensure optimal staffing, rota management, and resource allocation across all sites in your region.
• Quality Assurance & Improvement: Gather feedback from guests and stakeholders to drive service enhancements and elevate the guest experience.
• Cross-Functional Collaboration: Work closely with facilities, catering, housekeeping, and security teams to ensure unified service delivery.
• Escalation & Problem Resolution: Act as the regional escalation point for any guest service incidents, bringing calm and clarity to complex situations.

What You’ll Bring

• Leadership Experience: Proven background in managing frontline guest service or hospitality teams across multiple sites.
• Client-Facing Confidence: Experience working with corporate clients, ideally within professional services or similar fast-paced, brand-sensitive environments.
• Operational Strength: Solid track record of overseeing daily operations, resourcing, and people management.
• Detail & Professionalism: A meticulous approach to presentation, service quality, and guest-facing standards.
• Emotional Intelligence: The ability to lead with empathy, remain calm under pressure, and build strong interpersonal relationships.
• Tech-Savviness: Comfortable using Microsoft Office and other digital tools to support operations and communication.
• Flexibility & Mobility: Based in London with the ability to travel frequently to client sites across the South region.

You’re a Great Fit If You Are:

• A service-obsessed leader who thrives in a fast-paced, client-focused environment.
• Flexible and motivated by variety—whether leading your team on-site or supporting remotely.
• Passionate about creating guest experiences that are polished, welcoming, and truly personal.
• A confident communicator who’s comfortable working with senior stakeholders.

What’s Next?

If this sounds like your next career move, we’d love to invite you for a culture chat—a two-way conversation to explore if On Verve and this opportunity are the right fit. If there’s alignment, we’ll progress to a formal interview.

Experience Required

• People Leadership: 3+ years
• Sector: Hospitality, guest services, or corporate client environments
• Location: Based in London, with regular travel to sites across the South (e.g., Bristol, Surrey)

To learn more, visit www.on-verve.comFollow us on Instagram @weareonverve and Twitter @On_Verve

Job Types: Full-time, Permanent

Pay: £45,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday
• Overtime

Application question(s):

• Are you able to travel frequently within the South Region to client sites?

Experience:

• People Management: 2 years (required)

Work Location: On the road