CX Insights Lead

Job information CX Insights Lead from the Company Brady, this latest CX Insights Lead job vacancy is located in the city Banbury. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description :

Company Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady’s products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin employing approximately 5,700 people in its worldwide businesses. Brady’s fiscal sales were approximately $1.30 billion Job description

Job Title: CX Insights Lead

Department: Customer Experience & Analytics

ORGANISATION STRUCTURE & REPORTING LINES

Reports to the Customer Experience & Analytics Manager

ROLE BASED

Banbury, UK

Brady is seeking a highly motivated and data-driven CX Insights Lead to join our marketing team.

As CX Insights Lead, you’ll play a pivotal role in measuring and improving customer experience across multiple brands and markets in EMEA. The ideal candidate is passionate about journey optimization, has a good understanding of CX measurement methodologies, and experience in building automated workflows using CX-related platforms.

You will enhance utilisation of experience insights across the business & help improve customer loyalty, and overall brand perception.

• CX MEASUREMENT: Own and conduct scalable customer research to measure and track progress of touchpoint CSAT and NPS.
• INSIGHTS AND METRICS: Develop reports and provide timely insights about customer behaviour by utilising the company’s collection of experience, operational, and behavioural data.
• CUSTOMER JOURNEY OPTIMIZATION: Identify critical touchpoints and refine customer journey mapping using data-driven methodologies.
• TECHNOLOGY INTEGRATION: Implement end-to-end closed loop programs by integrating our experience management platform with a robust ecosystem of business systems and 3rd party applications.
• STAKEHOLDER ENGAGEMENT AND COMMUNICATION: Serve as the primary data insights communicator across teams and locations, ensuring that data-driven decisions are understood and acted upon.
• CONTINUOUS IMPROVEMENT: Support the development of new approaches to CX measurement, e.g., sentiment analysis, machine learning, and natural language processing

Profile

• Bachelor’s degree in Marketing (with focus on Digital), Analytics, Sociology, or related field.
• Strong background in customer experience management or related field.
• Exceptional communication, leadership, and stakeholder management skills.
• Strong project management skills to oversee CX initiatives from conception through implementation.
• Proficiency in data analysis tools and the ability to derive insights from customer data.

We offer

• Competitive Salary
• Bonus Scheme
• Life Assurance
• Critical Illness Cover
• Health Cash Plan
• EAP scheme
• Cycle to Work Scheme
• Training and development opportunities
• 22 days annual leave rising to 26 with service
• Holiday Purchasing (up to 37.5 hours per year)

Contact Please apply using our ATS system, alternatively send your cv to ukrecruitment@bradycorp.com