Customer Service Officer

Job information Customer Service Officer from the Company The Jeya Group Ltd, this latest Customer Service Officer job vacancy is located in the city Sunderland SR. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Customer field have been opened and published up to the specified time.

Job Title: Customer Enabling Services AdvocateLocation: Sunderland, SR1Contract: Full-Time, 9 - 12 month Contract

Customer Services Officer handling phone calls on behalf of Sunderland City Council on a wide range of services. Exact starting and finishing times to be determined.

About the Role:We are looking for a proactive and customer-focused individual to join our Customer Enabling Services team. As a Customer Enabling Services Advocate, you'll play a vital role in supporting the delivery of high-quality, responsive, and digitally enabled customer service across a range of channels.

In this varied role, you'll act as a first point of contact for customers and service users, handling a broad range of queries and ensuring excellent customer experience across all touchpoints.

Key Responsibilities:

• Provide accurate information, advice and guidance to customers via face-to-face, telephone, email, letter, web chat and social media.
• Handle enquiries efficiently at the first point of contact, using specific knowledge of services to deliver effective resolutions.
• Conduct customer surveys, calls and interviews to gather insights that help shape service improvements.
• Welcome visitors in a ‘meet and greet' function, offering assistance or signposting to the appropriate service provider.
• Support digital inclusion by assisting customers with public access IT and contributing to digital strategy delivery.
• Represent the service at events and community campaigns, offering support as required.
• Escalate complex issues and complaints appropriately.
• Build rapport and trust with customers to anticipate and meet their needs effectively.
• Ensure decisions and interactions align with established service standards.
• Encourage others to adopt service policies and resolve customer queries collaboratively.

What We're Looking For:

• A strong communicator who is confident across various channels.
• A problem-solver who thrives in a fast-paced, customer-centric environment.
• Someone with a passion for public service and a genuine interest in helping people.
• Experience working with digital tools and assisting customers with online services is desirable.

Additional Information:

• Commitment to equality, diversity and inclusion is essential.
• You will be required to follow all health and safety guidelines.
• Understanding of Data Protection, GDPR, and Freedom of Information compliance is expected.

How to Apply:If you're committed to delivering great customer service and want to make a real impact, we'd love to hear from you. Apply now to join a supportive and forward-thinking team.

Job Type: Full-time

Pay: £13.26 per hour

Expected hours: 37 per week

Schedule:

• Monday to Friday

Work Location: In person