National Service Bureau Service Operatives

Job information National Service Bureau Service Operatives from the Company SECOM Plc, this latest National Service Bureau Service Operatives job vacancy is located in the city Leeds. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Government field have been opened and published up to the specified time.

Job Description :

Applicants without relevant experience will not be considered.

Job Location: Leeds

Benefits

• Competitive salary (DOE)
• Office and remote working from home
• Pension scheme
• Aviva health scheme
• Life cover
• Employee discount on security for your home
• Employee Discount Scheme, which is applicable to over 900 of the UK’s top retailers, including travel, groceries, gym memberships, utilities and more.
• BUPA Dental Care

We are looking for 2 Service Operatives to work from our busy Leeds office. Reporting directly to the National Service Bureau Team Leader, the ideal candidate will have experience of working within a busy service delivery environment and have a good understanding of service delivery.

The Role

• Answer incoming customer calls and respond/action customer emails within agreed SLA’s / KPI’s to ensure daily targets are achieved.
• Ensure SECOM operating system is updated, and requests are logged with ALL relevant information.
• Organises after-hours requests and navigates through SECOM’s operating platform using map-based planning.
• Manages engineers’ workflow during non-business hours to ensure adherence to schedules.
• Regularly reviews reactive call queues outside of working hours to ensure requests are managed proactively.
• Cross referencing of SECOM operating platform
• Ensure daily handovers are communicated to management along with any further reporting required.
• Offer support or cover for the Call Planner as per business requirements, ensuring all Planner responsibilities and tasks are adhered to.

The candidate

• A minimum of one year’s experience in a customer service or call centre role, with a demonstrated ability to deliver first-class customer service.
• Proficient in managing both inbound and outbound call and email traffic, ensuring all communications adhere to quality standards and SLAs/KPIs.
• Experience or ability to quickly learn and utilise operational platforms to enhance customer service and manage workflows.
• Capability to ensure continuous service provision and manage engineers’ on-call schedules efficiently, particularly outside of standard working hours.
• Ability to dissect problems/challenges and seek effective resolutions.
• Demonstrated leadership skills and the ability to work cohesively within a team or individually.
• Demonstrated ability to systematically arrange, coordinate, and prioritise tasks effectively, ensuring smooth operations and adherence to schedules and deadlines. This includes managing multiple tasks, such as planning engineers’ schedules, coordinating with various departments, and ensuring that all customer interactions (calls, emails, etc.) are handled in a timely and efficient manner.

We actively encourage candidates from all backgrounds to apply for our job opportunities. We are deeply committed to fostering a diverse and inclusive workplace where every individual’s unique perspective and talents are not just valued but celebrated.

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Private medical insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Signing bonus

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 05/07