Visitor Service Supervisor

Job information Visitor Service Supervisor from the Company Forestry Commission, this latest Visitor Service Supervisor job vacancy is located in the city Dalby. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Description : DetailsReference number 395343 Salary£29,171 - £29,171 A Civil Service Pension with an employer contribution of 28.97% GBP Job grade Administrative Officer Pay Band 6a Contract type Permanent Business area FC - Forestry England Type of role Environment and Sustainability Working pattern Flexible working, Full-time Number of jobs available 1 Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location Low Dalby, Yorkshire and the Humber, YO18 7LT About the job Job summary

The Visitor Services Supervisor will oversee the visitor services team, consisting of up to four staff members working within the Visitor Centre at Dalby Forest.

You will actively promote our Forestry England Membership, develop recreational opportunities, enhance volunteer involvement, and answer enquiries across multiple platforms.

Together with the Visitor Experience Manager you will contribute to the overall enrichment of the visitor journey, supporting income generation whilst driving efficiencies across the site.

Job description

In this role, you'll have the opportunity to create memorable visitor focused experiences, maintain our recreational facilities, and co-ordinate engaging activities.

• be the face of Forestry England: you'll provide a visible and welcoming presence for visitors by co- ordinating and supervising day-to-day site activities to ensure a positive and memorable experience
• oversee Dalby Forest's retail operations within the Visitor Centre, regularly reviewing stock performance and reporting directly to the Visitor Experience Manager
• identify new suppliers and collaborate with the retail lead Visitor Service Officer to optimize retail income
• lead bi-annual stock takes and conduct profit and loss audits#
• as the team lead, you will be responsible for completing end of day cash up procedures
• support the Visitor Experience Manager in the operation of our car park management system
• facilitate the inspection and maintenance of a range of trails, car parks and play areas throughout site to ensure a safe and enjoyable environment for all
• work with the Operations Manager with regards to public access considerations, during planning and implementation of harvesting and conservation works
• promote responsible behaviour: deliver appropriate messages about responsible visitor behaviour and professionally manage and resolve potential conflicts
• ensure health and safety procedures are met: coordinate emergency procedures, provide first aid assistance, complete accident and incident reports, and adhere to health and safety guidelines
• manage stakeholder relationships: build strong relationships with external partners, tenants, and concession operators. collaborate with local agencies, such as the North York Moors National Park authority, to coordinate multi-agency work during peak times and reduce visitor impact and arson risks
• represent Forestry England: participate in stakeholder meetings, events, and volunteer programmes to showcase the great work of Forestry England
• inspire others: plan, lead, and safely manage volunteer groups and programmes
• support operational programmes: help with project delivery and align with internal guidance and district plans

Person specification

Essential professional and technical experience

• experience of working in a public facing role delivering high quality customer service requiring excellent verbal and written communication skills both in person and via a variety of digital platforms
• willingness and ability to work outdoors in all weathers and to carry out manual tasks
• proven experience in delivering sales within a retail or visitor attraction environment
• practical experience of planning and delivering visitor engagement activities
• excellent team working skills and the ability to work in a fast-paced environment
• practical understanding of Health & Safety best practices and a commitment to a positive health and safety culture in an outdoor environment
• competent IT user with experience in MS Office suite of applications

Desirable professional and technical experience

• experience of working for a membership organisation
• experience of working with various social media platforms
• experience in working with volunteers

Qualifications

Essential

• full UK driving license.
• a GCSE in Maths and English

Desirable

• qualification in recreation management, tourism, leisure or similar
• first aid
• health and safety qualification

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

Benefits Alongside your salary of £29,171, Forestry Commission contributes £8,450 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Benefits

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year's service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaR is our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

Read more about the benefits on the Forestry England website.

Things you need to know Selection process details This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

How to apply

You will be asked to write a 200 word statement on your relevant experience and career history, along with a personal statement of no more than 500 words. You will be assessed on both during sifting. More details about how to apply are listed on the application form.

The Behaviours being assessed at interview are -

• Working Together
• Making Effective Decisions
• Managing a Quality Service
• Delivering at Pace

If you require any reasonable adjustments, please email .

Read more about our application process and working with us on the Forestry England website.

Feedback

Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy . Apply and further information This vacancy is part of the Great Place to Work for Veterans initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. Contact point for applicants Job contact :

• Name : FC Recruitment Team
• Email :

Recruitment team

• Email :

Further information Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners' Recruitment Principles.If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact FCE by email: . If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.