Business Operations Services Coordinator

Job information Business Operations Services Coordinator from the Company Warwickshire Police, this latest Business Operations Services Coordinator job vacancy is located in the city Leek Wootton. This latest job opening is open to job seekers who have the latest education / graduate . Job Vacancies in this Administration field have been opened and published up to the specified time.

Job Description : Role type Police Staff Contract Type Permanent Department Business Operations Location Leek Wootton Is this a Politically Restricted role? No Grade/scale C Salary

£24,921 - £27,351

Please note, if this is a paid role and the role is part time then the salary quoted will be pro rata based on the hours worked per annum. Hours per week 24 Competency and value framework (CVF) level? 1 Closing date

25/06, 12:00

Job description

Business Operations Services Co-ordinator

Leek Wootton

Permanent Contract

Part Time (24 hours)

Experienced administrator required to work Tuesday to Friday 8.30am to 14:00pm or 10.00am to 16:30pm, there will be a requirement to work / cover other sites.

The closing date for this post is 12 noon on Tuesday 25th June

Those currently eligible on the redeployment register will be given prior consideration.

The main purpose of the role is to ensure the delivery of Business Operations Helpdesk service are effective and coordinated.

Main Responsibilities:

Act as the first point of contact ensuring requests into the helpdesk through telephone or other means are dealt with within agreed service levels, either within the Helpdesk function when appropriate or routed effectively into the appropriate specialist teams.

To maintain a customer service ethos in the delivery of Business Operations services to ensure that you are operating within agreed service levels and there is ongoing dialogue with service users to ensure they are continually updated.

To ensure that liaison takes place and relationships are maintained with other directorates, functional managers, supervisors and stakeholders so as to understand their needs and to ensure they are fully informed of the function's objectives, purposes and achievements.

To provide effective support and reactive services as delegated by Business Operations specialist teams, whether in relation to facilities, fleet, uniform, equipment or logistics.

To provide effective administrative resilience when requested by Business Operations specialist teams, whether in relation to facilities, fleet, uniform, equipment or logistics.

To sort, distribute and collect items from the despatch system, ensuring that mail is correctly addressed and securely packaged. Use the Franking machine and ensure the credit is at the required level.

Administer the Force ID cards in liaison with HR and be the point of contact for fuel cards.

Carry out routine duties such as filing, answering the telephone, dealing with general enquiries, photocopying, and administration of hire of vehicles, accommodation bookings, travel bookings and external courses.

Deal with court fees, cash and banking requirements, maintaining the Petty Cash in accordance with Accounting Instructions, including found and seized cash.

Procure and receipt goods and services using the forces financial system as requested by Business Operations specialist teams.

To ensure that the aims, intent and expectations of the Warwickshire Police Vision and Values are fully integrated into all day to day activity.

Ensure that all data and information related to the function is maintained and managed in accordance with good practice in respect of its Confidentiality, Availability and Integrity and that appropriate contingency arrangements are in place regarding the function's service delivery.

To undertake other duties commensurate with the nature, level of responsibility and grading of this post, including cover for colleagues, as required.

Experience/Skills:

Knowledge:

Educated to GCSE standard (5 A - C including English Language and Maths)

Competent in the use of IT, including Microsoft packages or equivalent

Experience:

Previous helpdesk/ customer services experience or similar customer facing role in a busy office environment

Key Skills:

Proven ability to build effective working relationships and operate as part of a wider team

Excellent and effective Interpersonal skills

Ability to operate calmly and professionally under pressure

To operate with sensitivity and tact and to resolve conflict wisely

A proactive ‘can do' approach in managing situations and people effectively

Ability to work on own initiative

Proven ability to co-ordinate a wide range of tasks and be able to manager large volumes of work

Special Conditions:

May occasionally be asked to travel within Warwickshire

We want our organisation to be as diverse as the community it serves. We welcome applicants from all sections of the community.

You will be required as part of Warwickshire Police recruitment process to successfully complete vetting and credit checks.

For more information and to apply for this post please click link

Standard Questions

Referring to the Person specification on the Job Profile attached - Please provide evidence of the KNOWLEDGE section that is required for this position.

Why work for Warwickshire Police?

Warwickshire Police has gained a reputation as a pioneering and innovative force, responsible for policing a large diverse, multi-cultural population. If you are looking for a fresh challenge which offers a genuine opportunity to make a real difference to people's lives, variety and the chance to broaden your experience, then Warwickshire Police is the force for you.

Equality, diversity and inclusion

Warwickshire Police are committed to equality, diversity and inclusion. We are working hard to increase diversity and inclusion within the Constabulary, where communities are under-represented, including those from minority ethnicity communities, people of all ages, abilities, faiths, religions and gender, LGBTQ+ communities and those from other disadvantaged or marginalised backgrounds, who share our values and wish to make a difference to the communities we serve. All applications will be treated on merit, based on the evidence provided in your application and suitability for the role you have applied for.

Recruitment and Selection Policy

Internal applicants who are at risk of redundancy or in need of redeployment and pass the selection process, will be offered the role over the remaining internal and external applicants.

Police Barred and Advisory lists

Individuals placed on the Police Barred and Advisory lists will not be considered for employment by the police for a minimum of 5 years from the date of listing in the case of gross misconduct, or 3 years from the date of listing in the case of poor performance.

Vetting and safeguarding

Warwickshire Police are committed to safeguarding and operate safer recruitment processes, to ensure a police service that employees are proud to work for because they feel safe, valued and part of a happy and supportive work environment. All employees and volunteers therefore will be subject to background checks including vetting and references.

Job Profile or Other Relevant Document Role Profile.doc - 1043KB Converted File Role Profile.pdf - 156KB Please note, you will require the following detail to complete this application form; NI Number, ID detail, address information, referee information, full employment history including dates and any qualifications you may have attained. You may also be requested to provide photos of any visible tattoos you have. The application system only remains active on a single page for a period of 60 minutes. Please therefore ensure you allow time to complete this fully as part complete pages will not be saved.